Terms and conditions

Home   /   Terms and conditions

Domain Ownership https://rm-academy.pt/
The site https://rm-academy.pt/ is owned by RM ACADEMY-ACADEMY OF MANAGEMENT AND TRAINING, LDA. with headquarters at Rua de Almeiriga Norte, no. 2838, 1º DT, 4455-417-Perafita- Matosinhos, registered at the Commercial Registry of Porto under the single registration number and legal person number 514 717 025, with a capital stock of 5,000 , 00 €.

Purpose and Scope of Application
These General Terms and Conditions apply to visitors to the site https://rm-academy.pt/ and to any commercial transactions carried out through the store https://rm-academy.pt/ Online available on it. The navigation on the site, as well as the purchase of any product online at https://rm-academy.pt/, implies the acceptance of the present General Conditions of Contract and Use by the User and the Client.

The RM ACADEMY-ACADEMY OF MANAGEMENT AND TRAINING, LDA reserves the right to change these conditions of use and contracting without prior notice, and any changes are published on the site https://rm-academy.pt/

Content Information
The site https://rm-academy.pt/ is intended for private and professional use only. The reproduction, transfer, distribution or storage of the contents of the site https://rm-academy.pt/ without prior written authorization is prohibited for purposes other than strictly personal and non-commercial use.

The RM ACADEMY-ACADEMY OF MANAGEMENT AND TRAINING, LDA reserves the right to modify at any time the information and commercial offer presented on: Products, prices, promotions, commercial conditions and services.

It is expressly forbidden to introduce links from our website, for commercial purposes without prior authorization from RM ACADEMY-ACADEMY OF MANAGEMENT AND TRAINING, LDA. Likewise, the use of the domain https://rm-academy.pt/ with abusive purposes, and without prior authorization, may be susceptible to recourse to the competent legal means by RM ACADEMY-ACADEMIA DE GESTÃO E FORMAÇÃO, LDA. In the event that you find in other sites, links that allow you to access to https://rm-academy.pt/, we inform you that RM ACADEMY-ACADEMY OF MANAGEMENT AND TRAINING, LDA has no responsibility nor on the provenance of the content on the page.

We make every effort to ensure that the information presented is free from typographical errors and, whenever they occur, we will proceed as soon as possible to correct them. In case the information presented does not correspond to the characteristics of the product, the Customer assists the right to terminate the purchase and sale agreement in the applicable legal terms.

The photographs presented on the website are merely illustrative. We recommend that you consult detailed product information for information about their characteristics.

Prices and product specifications are subject to change without notice.

Despite the efforts of RM ACADEMY-ACADEMY OF MANAGEMENT AND TRAINING, LDA, some products may be listed with incorrect price, so we check prices whenever we process the orders. If the price of the product is lower than the advertised price, we will refund the difference. If the price is higher, we will inform the Customer by email and we will await the decision of your decision to accept the new proposal or cancel the order.

The product catalog of https://rm-academy.pt/ Online (virtual store) is independent of the physical stores, as much in the level of price, as of quantities in stock. All promotional campaigns have limited and exclusive stock for online marketing. In case of unavailability of the product and / or stock breach, you will be informed of the partial or total cancellation of your order with the right to reimbursement of the respective amount paid.

The RM ACADEMY-ACADEMY OF MANAGEMENT AND TRAINING, LDA is not responsible, directly or indirectly, for any information, content, affirmations or expressions that appear in the texts of the articles commercialized in the site https://rm-academy.pt/. The authors of the content of the descriptions of the products is the responsibility of the editors, manufacturers and distributors of the articles in question.

All the contractual information is written in Portuguese language, as well as the information of the articles, communications by email and formalization of the sale.

Intellectual and Industrial Property
All texts, comments, works, illustrations, works and images reproduced or represented on the site https://rm-academy.pt/ are strictly reserved under the copyright and intellectual property rights, all over the world. Accordingly and under the terms of the Intellectual Property Code, use for private purposes is permitted only subject to contrary provisions including more restrictive provisions contained in the Code. Any reproduction or total or partial representation of the site https://rm-academy.pt/ or all or part of the elements included in the site is strictly prohibited.

The social denominations, trademarks and distinctive signs reproduced on the site https://rm-academy.pt/ are protected in accordance with the legal provisions applicable to industrial property. Reproduction or representation of all or part of any distinctive sign is strictly prohibited and must be the subject of prior written authorization of the trade mark proprietor. Certain products such as software (software) are the subject of personal and specific rights of use governing copies, public broadcasts, leasing. The Client must comply with the general conditions of sale of these products and RM ACADEMY-ACADEMY OF MANAGEMENT AND TRAINING, LDA is not responsible for the use that is made of them in this scope.

Responsibilities
All the products commercialized in https://rm-academy.pt/ are in conformity with the Portuguese legislation.

The RM ACADEMY-ACADEMY OF MANAGEMENT AND TRAINING, LDA declines any responsibility in case of violation of the legislation of the country where the order is delivered. It is up to the Client to verify with the local authorities the conditions of importation or use of the products that he wishes to order.

The RM ACADEMY-ACADEMY OF MANAGEMENT AND TRAINING, LDA is not responsible for damages resulting from interferences, interruptions, computer viruses, malfunctions or disconnections of the operating system that may temporarily prevent access, navigation or provision of services to Users.

Obligations of Customers and Users
The Customer and the User must comply with these general conditions and respect them. They undertake in particular to fulfill the following obligations:

It is prohibited to introduce, store or diffuse through the site defamatory, obscene, insulting, xenophobic and / or any other content that violates the general principles of law and public order;
Save, and not divulge, your password to enter the site in order to prevent third parties from accessing your account at https://rm-academy.pt/;
Do not use false identities;
To provide personal data and correct addresses so that the RM can properly process the orders;
The Client is responsible for the veracity of the data communicated to RM ACADEMY-ACADEMY OF MANAGEMENT AND TRAINING, LDA and undertakes to immediately insert into its Registration Account https://rm-academy.pt/, any changes thereto.

The RM ACADEMY-ACADEMY OF MANAGEMENT AND TRAINING, LDA declines any responsibility for any delay or impossibility of processing the order, namely in the act of delivery, due to error or insufficiency of the data communicated by the Customer.

Privacy and Protection of Personal Data
In compliance with Law 67/98 of 26 October, on the Protection of Personal Data, we inform that the treatment of the personal data collected at the site https://rm-academy.pt/ is the responsibility of RM ACADEMY-ACADEMY OF MANAGEMENT AND TRAINING, LDA. with headquarters at Rua de Almeiriga Norte, no. 2838, 1º DT, 4455-417-Perafita- Matosinhos, registered at the Commercial Registry of Porto under the single registration number and legal person number 514 717 025, with a capital stock of 5,000 , 00 €.
The data collected on this site are intended for the processing of orders and communication with Clients, processing requests for information and eventual complaints, statistical analysis, as well as their use for direct marketing purposes, only from RM ACADEMY-MANAGEMENT ACADEMY E TRAINING, LDA., Where the RM ACADEMY-ACADEMY OF MANAGEMENT AND TRAINING, LDA. does not sell your database.

The RM ACADEMY-ACADEMY OF MANAGEMENT AND TRAINING, LDA. guarantees the confidentiality of all data provided by its customers. Notwithstanding RM ACADEMY-ACADEMY OF MANAGEMENT AND TRAINING, LDA. able to collect and process data in a secure manner and prevent its loss or manipulation, using the most advanced techniques for this purpose, we inform you that the open network collection allows the personal data to be circulated without security conditions, running the risk of being seen and used by unauthorized third parties.

All Clients have the right to access, rectify, cancel and oppose their data. If you wish, at any time, to stop being part of the database RM ACADEMY-ACADEMY OF MANAGEMENT AND TRAINING, LDA. exercise the right through the following means:

Email: geral@rm-academy.pt

Letter: Via https://rm-academy.pt/, Rua de Almeiriga Norte, nº 2838, 1º DT, 4455-417-Perafita- Matosinhos

Phone: (+351) 967 566 491 | (+351) 962 384 745

Business hours: Monday to Friday, from 9am to 1pm and from 3pm to 7pm.

Website: https://www.rm-academy.pt

The RM ACADEMY-ACADEMY OF MANAGEMENT AND TRAINING, LDA. is registered with the National Data Protection Commission and is a member of ACEP – Association of Electronic Commerce in Portugal.

The client expressly authorizes RM ACADEMY-ACADEMY OF MANAGEMENT AND TRAINING, LDA. to send information about products and services that may be of interest to you by using your personal data for the purpose of direct marketing through any communication channel, namely through the use of electronic mail, SMS, MMS or other forms of automatic calling. The RM ACADEMY-ACADEMY OF MANAGEMENT AND TRAINING, LDA. will not market or share its customer database with third parties.

Online Ordering
To make purchases through the site https://rm-academy.pt/ you need to register as a Customer by completing the form available online. Once you have registered, simply enter all the items you wish to purchase in the virtual shopping basket. You should follow all the steps of the purchase so that it is completed successfully.

The RM ACADEMY-ACADEMY OF MANAGEMENT AND TRAINING, LDA. informs that the prices practiced in https://rm-academy.pt/ are exclusive of the Online store and that can vary of the prices in the physical stores RM ACADEMY-ACADEMY OF MANAGEMENT AND FORMATION, LDA .. All the promotional campaigns have a limited stock and unique to online marketing.

The validation of the purchase order assumes that the Customer has taken note of and accepts the General Terms and Conditions of Use and Use of the website https://rm-academy.pt/. The data registered by https://rm-academy.pt/ constitute proof of the set of transactions made between https://rm-academy.pt/ and the Client. It is the responsibility of RM ACADEMY-ACADEMY OF MANAGEMENT AND TRAINING, LDA. to file the electronic document in which the contract is formalized and to keep it accessible.

As soon as you complete your purchase, you will receive an automatic email confirming the transaction. In case the data is not correct you can ask immediately for its change, or even, the cancellation of the purchase made.

Availability of products
The RM ACADEMY-ACADEMY OF MANAGEMENT AND TRAINING, LDA. only processing an order made by a customer after confirming the respective payment, so the RM ACADEMY-ACADEMY OF MANAGEMENT AND TRAINING, LDA. can not guarantee the availability of the articles until the beginning of said processing. On the product sheet you will find the estimated date of shipment: 24h; 2 to 4 days or 1 to 2 weeks. At the estimated time for shipment plus the shipping time depends on the carrier you choose and the destination of your order.

The RM ACADEMY-ACADEMY OF MANAGEMENT AND TRAINING, LDA. only dispatch on weekdays. In this way, neither weekends nor holidays are counted towards estimated delivery of parcels.

In any case, the estimated delivery dates are indicative only. In case of any good ordered, the RM ACADEMY-ACADEMY OF MANAGEMENT AND TRAINING, LDA. you may choose to: (i) contact the supplier to inquire about the possibility of replacing the missing item by contacting the customer in case the delivery period or price of the article changes, and the order will only continue after the customer’s consent; or (ii) cancel the order by reimbursing the customer for all amounts paid.

Any delay in the dispatch of articles, compared to the estimated dates presented, does not confer the right to compensation.

Shipping costs
Shipping cost conditions for Mainland Portugal and Islands. CTT Expresso.

The shipping costs are presented directly in the site purchase form and in the email.

Note1: These values ​​are calculated according to the size and weight of the products.

Note2: Prices may vary according to prices stipulated by CTT.

Cancellations, Exchanges and Returns
Applicable in purchases made at https://rm-academy.pt/.

The Customer may cancel your order at any time until delivery, with the right to reimburse all amounts paid. Upon receipt of the order by the Customer, the Customer may exercise its right of free resolution under the terms legally provided and indicated below.

Failure to pay the order within 10 (ten) days after the date it was made implies the automatic cancellation of the same.

The product catalog of https://rm-academy.pt/ is independent of the physical stores, both in terms of price and quantities in stock. All promotional campaigns have limited and exclusive stock for online marketing. In case of unavailability of the product and / or stock breach, you will be informed of the partial or total cancellation of your order with the right to reimbursement of the respective amount paid.

Despite the efforts of RM ACADEMY-ACADEMY OF MANAGEMENT AND TRAINING, LDA., Some products may be listed with incorrect price, so we check prices whenever we process the orders. If the price of the product is lower than the advertised price, we will refund the difference. If the price is higher, the RM ACADEMY-ACADEMY OF MANAGEMENT AND TRAINING, LDA. Will present a new contractual proposal with the duly corrected price, waiting for the confirmation or cancellation of the order. In accordance with the provisions of Law 7/2004 of 7 January, on electronic commerce, the RM ACADEMY-ACADEMY OF MANAGEMENT AND TRAINING, LDA. reserves the right to unilaterally cancel the order whenever there is a programming error, malfunction of the computers of the RM ACADEMY-ACADEMY OF MANAGEMENT AND TRAINING, LDA. Portugal or if the contractual proposal is deformed to its destination and that the error concerns an essential element of the contract.

CANCELLATION OF ORDERS WITH CREDIT CARD:

In the case of orders paid on the basis of credit, partial or total, the credit agreement is automatic and simultaneously resolved without compensation (Article 8 of Decree-Law 143/2001 of 26 April, as amended by DL 82/2008 of 20 May).

Within the scope of its Customer Satisfaction Policy, and under the applicable legal terms, RM ACADEMY-ACADEMY OF MANAGEMENT AND TRAINING, LDA.possible to exchange or return (contract resolution) of articles, within 14 days from the date of its receipt by the Customer, without payment of compensation and without having to indicate the reason, if the product, packaging and its derivatives are in good condition.

To this end, the Client must communicate his intention in writing, by e-mail or letter, to the Customer Support https://rm-academy.pt/. The articles must be returned within 14 days of receipt, accompanied by the original invoice or cashier’s invoice (article 6 of DL 143/2001, dated April 26, as amended by DL 82/2008 of May).

If you wish to exchange or return articles, you can go to any store of RM ACADEMY-ACADEMY OF MANAGEMENT AND TRAINING, LDA., Or contact the Customer Support https://rm-academy.pt/, which will provide you with information on the exchange / return process. In no case send the articles without previous contact because they will not be received.

The return and exchange of articles must comply with the following conditions:

Refund of articles in good condition, with full original packaging and accompanied by the respective cash or invoice;

No exchanges or returns of products are accepted unless there is a lack of conformity. The telephone support services contracted by Customers are not liable for reimbursement of the amounts paid;

We do not accept exchanges of customized articles according to the client’s specifications.

After contacting the Customer Support https://rm-academy.pt/ and you are given the return instructions, you can send us the duly conditioned article, with original packaging to the following address:

Support to RM ACADEMY-ACADEMY OF MANAGEMENT AND TRAINING, LDA. with headquarters at Rua de Almeiriga Norte, nº 2838, 1º DT, 4455-417-Perafita- Matosinhos.

All articles will be checked upon arrival at our service and only those that respect the return conditions will be accepted for exchange or return.

If you choose to return the value we inform you that:

The reimbursement is made by the same means of payment or by virtual offer card and-as much, according to the will expressed by the Client. In the case of payment by Multibanco, we request that you give us a NIB so that we can make the return of a faster form.

In the event of receiving items damaged or with technical problems, the RM ACADEMY-ACADEMY OF MANAGEMENT AND TRAINING, LDA. will arrange the collection of the same in the place that indicates us, in the same area of ​​shipment of the original order, without any charges for the Customer.

The RM ACADEMY-ACADEMY OF MANAGEMENT AND TRAINING, LDA. reserves the right not to accept articles that do not fulfill these conditions.

Consumer Assurance and After-Sales Assistance
No DL 67/2003 of 8 April, with amendments introduced by DL 84/2008 of 21 May.

All equipment is covered by a 2 year compliance guarantee for personal use and 6 months for professional use. However, in specific rules the guarantees can be customized.

If the purchased product is defective or defective, you must notify the Customer Support https://rm-academy.pt/, informing the number of your order and the description of the malfunction. Costs for returning or collecting items within the warranty period will be borne by the customer.

After receiving the article in the facilities of RM ACADEMY-ACADEMY OF MANAGEMENT AND TRAINING, LDA. we will make the technical verification and, if we prove any lack of conformity, the article will be replaced. In this case, we will replace the item and make a new shipment to your address without any additional cost.

If the technical verification detects signs of misuse, and / or any problem that may have caused the malfunction of the article (eg, fall, humidity, etc.) you will be contacted to indicate if you intend to repair the equipment by even for the technical assistance of the brand.

In the case of goods out of the warranty period, the RM ACADEMY-ACADEMY OF MANAGEMENT AND TRAINING, LDA. also provides technical assistance, so you can inform and send the defective or malfunctioning articles to the Customer Support https://rm-academy.pt/. The articles will be analyzed by the After Sales Service RM ACADEMY-ACADEMY OF MANAGEMENT AND TRAINING, LDA. which will issue a technical opinion and its repair budget. The repair will only start after Customer’s acceptance of the budget.

Applicable Legislation
All purchases made at https://rm-academy.pt/ are subject to Portuguese legislation. Any conflict or divergence of interpretation of the General Conditions of Contract and Use shall be submitted to the competent Portuguese Court.

In case our client is outside Continental Portugal, we inform that any judicial process should be sent to the Portuguese Courts.

These General Conditions of Contract and Use were updated on March 6, 2018.