Training Details

Home   /   Performance and Upselling in F&B (8 Hours)

Training Informations

  • Start:17th of October 2020
  • Saturday:9:30 - 13:00 / 14:00 - 18:00
  • Location:Palácio Estoril Golf & Spa Hotel
  • Includes:1 coaching session*
  • Price: 189,00 + IVA

Performance and Upselling in F&B (8 Hours)

Bruno Azevedo F&B-, Lisbon

Currently there are several tools that allow us to increase or improve the results of our company. Suggestive Selling is one of the most important tools available to Revenue Managers in F&B. It allows you to increase exploration and customer satisfaction ratios at the same time. This optimization of efforts is crucial when creating high performance teams. Without a sale there is no service and without service the sale will have a harder time happening. This expression is referenced in the mission and operational values ​​of most Portuguese hospitality companies, but with some difficulty seems difficult to happen. Almost all companies have written in their mission that they are “service oriented” dedicated to achieving total “customer satisfaction” and providing “service excellence”. The reality, however, is quite different.

The objetive of this training is to provide a framework that enables the learner to understand on the one hand how an upselling initiative develops and how to implement it in their workplace.

Topics to be addressed:

  • F&B Management in Hospitality – approach, history and trends
  • F&B Manager Tasks
  • The food and drink – how to explain the concept
  • Physiology of taste
  • Importance of F&B management for hotel professionals
  • Restaurant industry definition
  • Steps for Building Excellent Service
  • Staff training as an argument for differentiation
  • Forecasting e budgets
  • Concept of Value vs Price
  • Purchases – how to create an innovative department
  • Kitchen – shopping flow, specifications
  • Restaurant – service of F&B, cocktails and drinks
  • F&B Marketing
  • The evaluation models – Tripadvisor, Zomato, Google, Facebook
  • Introduction to the concept of lean management
  • P&L – how to understand numbers
  • F&B costs
  • Staffcosts
  • Reporting and exploring KPI’s
  • Exercises and Activities

Recommended for:

  • Professionals in F&B who want to improve their customer relationship skills;
  • Managers who want to implement a “Suggestive Selling” initiative within their workplace.

Training includes:

  • Course material
  • Coffee Break
  • Participation Certificate
  • 1 free coaching session – after training

* free Skype session with a maximum of 3 hours or presential with a fee to apply

Training day:
17th of October 9:30 a.m. to 1:00 p.m. and 2:00 p.m. to 6:00 p.m.

Palácio Estoril Golf & Spa Hotel